Frequently Asked Questions

Billing

• What is an authorization number?

It is a confirmation that the member is a valid member of the medical aid, but does not confirm payment by medical aid.

• What will happen if I default on a payment arrangement?

Your account will be handed over to our attorneys, Du Plessis and Partners, for collections.

• Do I need to bring my medical aid card and ID document

Yes, to ensure that the correct details are obtained.

• How can I pay my account?

You may use your medical aid fund if there are funds available. You can also pay by cash, EFT and credit/debit card.

• If my medical aid does not pay the full account must I pay the difference?

Yes, you are liable for any short payments.

• Will I be charged for a booking if I do not attend?

Yes, the charge will be for your own account at a rate prescribed by the practice and will be payable in 30 Days.

• How do I enquire about a quote?

Call the accounts department at (021) 595 2515 and Talita, Shareen or Nicky will gladly assist you. A Patient Quotation Form will be faxed or emailed to you. Alternatively, your details will be entered by one of the above staff members and kept for a period of 30 days (subject to annual rate increases).

Preparation and Expectations

• How do I prepare for my Cardiac CT scan?

Cardiac CT Preparation: Book Coronary CTA early in the morning.

The evening before the examination:

• No smoking.
• Do not take any erectile dysfunction medication.

The morning of the examination:

• Do not take any caffeine (coffee, chocolate, tea etc).
• Do not have breakfast.
• Do not do any exercise 12 hours prior to CTA.

If you have a cold or flu and/or taking an antihistamine, please rebook examination.

• How do I prepare for a Mammogram?

• Bring your previous Mammogram (If available).
• On the day of the exam do not wear deodorant, perfume or powder.
• Describe any breast symptoms or problems to the Mammography.

• What can I expect during a Mammogram?

• Some discomfort might be experienced while the images are being taken.
• This will be due to the compression of the breast to ensure good quality images.
• Compression of the breast is essential in getting a good image to achieve a proper diagnosis.

• How should I prepare for my MRI exam & what can I expect?

You will typically receive a gown to wear during your MRI examination.

Before entering the MRI system room, you will be asked questions regarding the presence of implants (for example Cardiac pacemakers/defibrillators, internal metal clips or implants, metallic foreign bodies, cardiac stents etc) and will be instructed to remove all metal objects from your pockets, wrists,hair & body piercings.

Items that need to be removed by patients and individuals before entering the MRI system room include:

• Purse, wallet, money clip, credit cards, cards with magnetic strips
• Electronic devices such as beepers or cell phones, hearing aids
• Metal jewellery, watches, pens, paper clips, keys, coins, hair barrettes, hairpins, etc.
• Any article of clothing that has a metal zipper, buttons, snaps, hooks, underwires or metal threads, shoes, belt buckles, safety pins etc.




You will be placed on an examination bed & moved into a tunnel. The procedure is often fairly lengthy.

During the acquistion of images the machine will make a loud noise. You will be offered earplugs to minimise the noise you experience.

You will be able to communicate with the MRI technologist or radiologist at any times using an intercom system or by other means.